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Using external identity provider with Browser UI
Answer ID 8879   |   Last Review Date 11/18/2018

Can Browser UI use other identity providers other than Oracle Service Cloud?

Environment:

May 2015 and later

Resolution:

Browser UI supports service provider and identity provider initiated SSO. If service provider initiated SSO is setup, once activated, Browser UI will automatically use the same settings and redirect to the external identity provider for authentication. For more information on setting up service provider initiated SSO, refer to the link below.

For additional information, refer to the 'Configure an external IdP for agent authentication on the Login window' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.


If setting up IDP initiated SSO for Browser UI, the same assertion URL should be used as service provider initiated SSO, however, the assertion URL will attempt to launch the .NET client by default.  In order to prevent the .NET console from being launched, the external IDP (from where the SSO process is initiated) MUST set the RelayState to http://site-URL/AgentWeb/ while posting the assertion.

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