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Cobrowse agent can't type in browser fields
Answer ID 8769 |
Last Review Date 09/26/2018
Agents are not able to type in browser fields when Cobrowsing with a customer. They are in Advanced mode with Full Control. Why isn't this working?
Environment:
Cobrowse
Resolution:
This behavior has been known to occur if the agent does not have Java Runtime Environment 64-bit installed. In order for the Cobrowse tool to work correctly, the agent must have the 64-bit version of Java Runtime Environment installed.
For more information, refer to the following:
Answer ID 6956: Cobrowse and 64 bit Internet Explorer and Java Runtime Environment
