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Sitemap is missing entries
Answer ID 8693   |   Last Review Date 09/26/2018

Why does our sitemap have so few entries in it?


Customer Portal versions 3.3 and greater


Beginning with version 3.3 of Customer Portal you may notice a change to how the sitemap is formated. Before this version if you viewed your sitemap:

http://your VHOST/ci/sitemap/

You would see an xml file with a list of links to your answers

But now when you view your sitemap you see a smaller xml file with a few links: For example you might see links for:

http://your VHOST/ci/sitemap/answers/page/1

http://your VHOST/ci/sitemap/questions/page/1


The first link will take you to the xml file with a list of links to your answers that you are used to seeing.

The second link will take you to an xml file with a list of links to questions of your Community Self Service social pages.

If your sitemap is completely empty, it may need to be enabled.  If this is the case, you can submit a service request that it be enabled.

For more information, refer to Answer ID 2553: Using a sitemap with our Oracle B2C Service application.