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Browser User Interface Updates
Answer ID 8598   |   Last Review Date 03/26/2024

When are Browser UI sites updated? 

Environment:

Browser User Interface (BUI) Updates

Resolution:

Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during deployment and can take the update at their leisure. We consider the service continuous delivery and may perform updates as needed. New features are detailed as they are released in the quarterly What's New. See Oracle Cloud Readiness for previous quarterly releases.

Please see below for planned future updates and with release notes for past releases linked:

April Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Mar 21st
 Production site deployment starts Apr 4th
3.24.03.15-b0001 Apr 4   

March Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Feb 22nd
 Production site deployment starts Mar 7th
3.24.02.16-b0002 Mar 7   
 Non-production site deployment starts Mar 7th
 Production site deployment starts Mar 21st
3.24.03.01-b0001 Mar 21   

February Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Jan 25th
 Production site deployment starts Feb 8th
3.24.01.21-b0001 Feb 8   
 Non-production site deployment starts Feb 8th
 Production site deployment starts Feb 22nd
3.24.02.02-b0002 Feb 22   

January Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Jan 11th
 Production site deployment starts Jan 25th
3.24.01.05-b0001 Jan 25   

November Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Oct 19th
 Production site deployment starts Nov 2nd
3.23.10.20-b0002 Nov 2   
 Non-production site deployment starts Nov 2nd
 Production site deployment starts Nov 16th
3.23.11.02-b0002 Nov 16   

October Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Sep 28th
 Production site deployment starts Oct 12th
3.23.09.21-b0003 Oct 12  Oct 12 

September Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Aug 31st
 Production site deployment starts Sep 14th
3.23.08.25-b0002 Sep 14   
 Non-production site deployment starts Sep 14th
 Production site deployment starts Sep 28th
3.23.09.07-b0001 Sep 28   

August Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts July 20th
 Production site deployment starts Aug 3rd
3.23.07.12-b0003 Aug 3   
 Non-production site deployment starts Aug 3rd
 Production site deployment starts Aug 17th
3.23.07.28-b0001 Aug 17  Aug 17 
 Non-production site deployment starts Aug 17th
 Production site deployment starts Aug 31st
3.23.08.11-b0001 Aug 31  Aug 31 

July Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts June 22nd
 Production site deployment starts July 6th
3.23.06.16-b0004 July 6   
 Non-production site deployment starts July 6th
 Production site deployment starts July 20th
3.23.06.30-b0002 July 20   

June Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts May 25th
 Production site deployment starts June 8th
3.23.05.18-b0005 June 8   
 Non-production site deployment starts June 8th
 Production site deployment starts June 22nd
3.23.06.05-b0001 June 22   

May Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Apr 27th
 Production site deployment starts May 11th
3.23.04.21-b0004 May 11  May 11 
 Non-production site deployment starts May 11th
 Production site deployment starts May 25th
3.23.05.05-b0001 May 25   


All customers will receive these updates with zero down time.  At the time the update is pushed, all agents that are logged in will receive a message box which says "A new version of the product is available. Click here or refresh your browser to use the new version." They can choose to accept the update or wait until they finish their current open work:

Alert appears at the top of the BUI console stating, "A new version of the product is available. Click here or refresh your browser to use the new version."

The first user that accepts the update for a specific interface will incur a cache hit, the cache for that interface will be re-created and that single user will experience a longer than usual refresh, but no other user of that interface will experience that lag.

Agent Browser User Interface is supported for the newest four (4) releases.  Therefore to maintain Browser User Interface support, you must update Oracle B2C Service at least once a year. In order to leverage the latest and greatest of Agent Browser User Interface, we recommend you update quarterly to remain on the newest version of Oracle B2C Service.

Other answers with Browser User Interface information:
Answer 8173: Documentation for Supported Features in Browser User Interface
Answer 10506: Popular Answers about Browser User Interface (BUI)

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