Why are our SSO-enabled agents still logged on upon reaching the idle time limit from the CLIENT_SESSION_EXP configuration setting?
All Oracle Service Cloud versions
The SSO-enabled agents are still logged after their idle time limit has exceeded the value configured in the CLIENT_SESSION_EXP configuration setting.
In order to handle the automatic logout of SSO-enabled agents which are exceeding the idle time limit, please set up the following configuration setting: SSO_IDP_SSO_SESSION_EXP.
Specifies the number of minutes the client can remain idle until the user is forced to re-enter the credentials to continue. This values is applicable only for sessions created from Single Sign-On session. Setting the value to 0 disables this feature. Maximum is 1440 (24 hours). Default is 480.
Path to configuration:
Configuration --> Site Configuration --> Configuration Settings --> type the SSO_IDP_SSO_SESSION_EXP setting in the Key field and change the value according to your business need.
For information on editing configurations, please see Answer ID 1960: Editing configuration settings.