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Analyze section missing from report ribbon
Answer ID 8585   |   Last Review Date 02/27/2019

Why is the Analyze section missing from my report's ribbon?

Environment:

Profile permissions, Reports/Analytics
Oracle Service Cloud, All supported versions

Issue:

When viewing reports, the Analyze section is missing from the ribbon. Please find an example in the below screenshot:

Analyze section missing:
Home ribbon does not show Analyze section


Resolution:

In order to manage access to the Analyze ribbon options, you will need to edit the profile of the desired staff account to allow the customization of reports.

To enable the Customize Reports option, use the steps below:

  1. From the Configuration Items, select Staff Management > Profiles. 

  2. Open the profile associated to the staff account and click the Analytics button on the ribbon. 

  3. Enable the Customize Reports check box. See below for more specific options.

  4. Save the Profile

Now the specified profile should be able to view the Analyze section in any report. Please refer to the below screenshot:

Analyze section displayed:
Home ribbon does show Analyze section


For information on other profile permissions, see Answer ID 768: Profile Permissions.

For additional information, refer to the 'Analytics permissions' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.

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