With an SSL renewal, is there anything we need to do on our side?

Environment:

Applies to all Oracle Field Service (OFS) versions

Issue:

We have received a notification stating the SSL certificate for our OFS site will be changed. Please let us know if any actions should be performed on our side.

Resolution:

SSL certificate renewals are not known to affect Mobility or Manage users or interfaces.  With this being said, your middleware interface may require a certificate installation or update. The SSL certificate can be downloaded from your instance URL (via web browser or command line). You may also contact Oracle OFS Support Team if you need further assistance in downloading the SSL certificate.

Additional Information:

Answer ID 8397: How to export the SSL certificate

The Akamai SSL certificate 2022 for customers calling <instance_name>.etadirect.com is available in the attachments section of this Answer.

The Akamai SSL certificate 2021 for customers calling <instance_name>.fs.ocs.oraclecloud.com is available in the attachments section of this Answer.

Please download the Akamai SSL certificate according to the URL endpoint you are calling from your middleware.

For customers calling api.etadirect.com, the new 2022 wildcard certificate is available in the attachments section of this Answer. (wildcard.etadirect.com.2022.cert)