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Activity Management API retrieve properties using get_activity method
Answer ID 8336   |   Last Review Date 10/05/2019

Why is it not possible to retrieve a property value using get_activity method?

Environment

Oracle Field Service, All versions

Issue

Custom property value cannot be retrieved using get_activity method.

Resolution

The get_activity method returns the properties available in OFS only if the property meets the following conditions:

   1.  Property Value is not empty

   2.  The property should belong to the activity entity
        This can be verified by looking under Configuration > Properties > [Property name] > Entity column   

Configuration > Properties > search for the property and view Entity column


   3.  The property, access level (Read Only or Read Write) related conditions have been specified on the API access for the suitable Application.

• This can be verified by looking at Configuration > Applications > Select the Application on the left Click to enlarge image

• Under API access >  Activity Management API  > Select Available activity fields

Configuration > Applications > Under API access >  Activity Management API  > Select Available activity fields

• Add the property with its conditions and close the screen

Add Activity/Activity Details screen. Add the property on the left side

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