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Different search results between Knowledge Foundation API and Customer Portal
Answer ID 8293   |   Last Review Date 01/13/2019

Why does Knowledge Foundation API give different search results than CP?


Customer Portal version 3.2.6 (CP v3.2.x) and above


The Knowledge Foundation API returns all the results for a search term (Example AB-0000) because it splits up the word into two separate words( AB and 0000 ) and does a search based on those words which in the database will return all the results based on AB or 0000.

The Customer Portal search does the same thing but it returns results based on the combination of the two words and will return the exact value containing (AB-0000).