Documentation for Oracle Field Service

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Answer ID 8215 | Last Review Date 02/09/2020

What documentation is available for Oracle Field Service?

Environment:

Oracle Field Service (OFS)

Resolution:

Oracle Field Service documentation includes information about releases, product configuration, service updates, and archived versions for previous releases.

Oracle Field Service Release Names
We have changed our product versioning terminology to align with changes to Oracle Cloud CX applications environment release update and maintenance schedules. The release names will consist of the last two digits of the calendar year, followed by the letter A, B, C, or D, which correspond to the four calendar quarters (February, May, August and November). i.e. Our August release is named Oracle Field Service 19C.

Documentation for the Latest Release - 20A (February 2020)

Documentation Library
Release Readiness Information
Features Guide contains a detailed description of key features found in the What's New document
Release Notes for 20A (February 2020) describes new features, changes and altered functionality with brief overviews of these changes (including Weekly Service Updates)
Urgent Service Updates

Oracle Field Service Optimization Best Practices This book contains many helpful hints and suggestions to help you improve and get the full benefit from your Oracle Field Service subscription.

Documentation for Previous Releases

2019

2018

19D (November 2019)

18D (November 2018)

Documentation Library

Release Notes

19C (August 2019)

18C (August 2018)

Documentation Library

Release Notes

19B (May 2019)