What documentation is available for Oracle Field Service?
Oracle Field Service (OFS)
Oracle Field Service documentation includes information about releases, product configuration, service updates, and archived versions for previous releases.
Oracle Field Service Release Names
We have changed our product versioning terminology to align with changes to Oracle Cloud CX applications environment release update and maintenance schedules. The release names will consist of the last two digits of the calendar year, followed by the letter A, B, C, or D, which correspond to the four calendar quarters (February, May, August and November). i.e. Our August release is named Oracle Field Service 19C.
Documentation for the Latest Release - 20B (May 2020)
Release Readiness Information
Features Guide contains a detailed description of key features found in the What's New document
Release Notes for 20B (May 2020) describes new features, changes and altered functionality with brief overviews of these changes (including Weekly Service Updates)
Urgent Service Updates
Oracle Field Service Optimization Best Practices - This book contains many helpful hints and suggestions to help you improve and get the full benefit from your Oracle Field Service subscription.
Oracle Field Service Solution Design Guidelines - This book provides the guidelines to create your proposed business solution to implement Oracle Field Service.
(New) Migration Guide Between Legacy Manage and the Core Application - This book helps you understand the changes you can expect to see during the migration from Legacy Manage UI to Core Application UI.
Documentation for Previous Releases
|20A (February 2019)||19D (November 2019)||18D (November 2018)|
|Documentation Library||Documentation Library||Documentation Library|
|Release Notes||Release Notes||Release Notes|
|19C (August 2019)||18C (August 2018)|
|Documentation Library||Documentation Library|
|Release Notes||Release Notes|
|19B (May 2019)|
|19A (February 2019)|
Oracle Field Service videos demonstrate key tasks and concepts
Oracle Field Service (OFS) Release Process
Oracle Field Service (OFS) Browser Support Policy
Oracle Field Service (OFS) Instance Cloning Policy
Oracle Field Service (OFS) IPs
Oracle Field Service deprecation and removal FAQs
Integrate: Documentation Libraries for Related Service Solutions
To submit feedback or report incorrect/missing information regarding the documentation provided, please submit a service request.