What documentation is available for Oracle Field Service? 

Environment: 

Oracle Field Service (OFS) 

Resolution:

Oracle Field Service documentation includes information about releases, product configuration, service updates, and archived versions for previous releases.

Oracle Field Service Release Names

We have changed our product versioning terminology to align with changes to Oracle Cloud CX applications environment release update and maintenance schedules. The release names will consist of the last two digits of the calendar year, followed by the letter A, B, C, or D, which correspond to the four calendar quarters (February, May, August and November). i.e. Our August release is named Oracle Field Service 20C.

Documentation for the Latest Release - 22C (August 2022)

Implementation Advice

New! Implementation Best Practices - How Many Production Environments? This book helps you determine the number of production environments you have to set up for Oracle Field Service.

Oracle Field Service Optimization Best Practices - This book contains many helpful hints and suggestions to help you improve and get the full benefit from your Oracle Field Service subscription.

Statistical Estimations of Activity Durations and Travel Times - This book helps you understand how Oracle Field Service uses statistical data to provide travel estimates.

Oracle Field Service Solution Design Guidelines [For Implementers] - This book provides the guidelines to create your proposed business solution to implement Oracle Field Service.

Oracle Field Service Solution Design Guidelines [For Customers] - This book provides the guidelines to create your proposed business solution to implement Oracle Field Service.

Documentation for Previous Releases

To submit feedback or report incorrect/missing information regarding the documentation provided, please submit a service request.