August 2013 Upgrade Guides
Answer ID 8187   |   Last Review Date 12/17/2017

What upgrade documentation is available for the August 2013 release?


The following links direct you to all documentation specific to this release.


Oracle RightNow CX August 2013 Update Tutorials describe the four basic phases for upgrading RightNow CX.

The online upgrade guides will help you upgrade your installation by providing an overview of the upgrade process, describing specific steps for upgrading from your current release to August 2013, and showing you how to test and evaluate your upgrade. A series of guided questions will lead you through only the sections that apply to your installation. To begin, select the release you are upgrading from.

Customer Portal Migration Guide

The Customer Portal Migration Guide describes procedures for migrating your customer portal from Framework Version 2 (previously known as November 09) to Framework Version 3.

To view all available Upgrade Guides, refer to Update Guides for Oracle Service Cloud.

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