Can the information shown in the Recent Items ToolTip be edited or configured?
The ToolTip displaying the information on the recently opened items cannot be edited. The information included in it cannot be changed or customized. However you are able to adjust the number of items listed under Recent Items using the steps below:
From your console:
1. Click File > options > Navigation pane
2. Under Recent Items, adjust the "Items shown in Recent items list"
This is the standard behavior of the product. If you would like to submit an enhancement suggestion regarding this feature, please post your submission to the Oracle Service Cloud Idea Lab.
The Idea Lab is a feedback forum where Oracle Service Cloud customers can submit ideas, collaborate on development, vote for their favorite ideas, and see which are being implemented by Oracle Service Cloud.
For more information regarding enhancement requests, please visit the following link: Answer ID 542: Enhancement requests review and evaluation