November 2012 Upgrade Guides
Answer ID 8027   |   Last Review Date 11/22/2016

What upgrade documentation is available for the November 2012 release?

Environment:

The following links direct you to upgrade documentation specific to this release.

Resolution:

Oracle RightNow CX Cloud Service November 2012 Upgrade Tutorials describe the four basic phases for upgrading Oracle RightNow CX.

The online upgrade guides will help you upgrade your installation by providing an overview of the upgrade process, describing specific steps for upgrading from your current release to November 2012, and showing you how to test and evaluate your upgrade. A series of guided questions will lead you through only the sections that apply to your installation. To begin, select the release you are upgrading from.

Customer Portal Migration Guide

The Customer Portal Migration Guide describes procedures for migrating your customer portal from Framework Version 2 (previously known as November 09) to the new Framework Version 3.0 in the November 2012 release.

 

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