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Unable to pull answers from categories that are not visible with Connect Knowledge API (Knowledge Foundation API)
Answer ID 7983   |   Last Review Date 12/18/2018

Why am I unable to pull answers from categories that are not visible with Connect Knowledge API (Knowledge Foundation API)?

Environment:

Connect Knowledge API (Knowledge Foundation API)

Resolution:

Customizations implemented using the Connect Knowledge API (Knowledge Foundation API) can only pull answers when the categories associated with them are configured to be end-user visible. For example, when using the GetPopularContent method using a ServiceCategoryContentFilter where the category ID is set to a category that is hidden from the public, no answers are returned. This is working as designed behavior.

 

 

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