Implementing a new Oracle Service Cloud application
Answer ID 7959   |   Last Review Date 05/16/2017

What are the steps I must perform as a new administrator implementing the Oracle Service Cloud application?

Environment:

New Site Administrators
Oracle Service Cloud

Resolution:

To help you get started with your new Oracle Service Cloud application, the following quick start tutorial series will walk you through your initial setup.

As an administrator installing and configuring a new Oracle Service Cloud implementation, we recommend navigating through the latest Oracle Service Cloud - Videos and watching the topics listed below in sequence. Begin with the first tutorial listed below and use the link at the end of each tutorial to advance.

  • Install the Agent Desktop - Learn how to install the agent desktop to get started configuring Oracle Service Cloud
  • Setting up the Default Mailbox - Describes how to setup a default mailbox
  • Create a Navigation Set - Shows how to access and create a navigation set
  • Create a Profile - Shows how to create a profile
  • Create a Staff Account - Learn how to create a staff account
  • Creating an Answer - Shows you how to create an answer in your knowledge base
  • Ask a Question - Learn how customers can ask a question on your support site
  • Creating and Finding Incident - Shows the default flow for finding and viewing an incident
  • Editing an Incident - Learn how to update incidents  
  • Referencing an Answer in an Incident - Learn how to reference an answer in an incident


After you've completed your initial implementation, you can learn more detailed procedures described in the Oracle Service Cloud documentation:

Answer ID 5168: Documentation for Oracle Service Cloud Products

If you are implementing in a regulated environment such as PCI or HIPAA, please see Answer ID 9570: Guidance for Implementing in PCI or HIPAA Service Cloud Environment for specific deployment considerations.

Please submit feedback on tutorials should you have comments or enhancements to share.

 

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