When proposing an incident for an answer, are the attachments included?
When proposing an incident for an answer, on the Files tab, all the attachments in the incident are included. This means also the raw_message.mht if the EGW_SAVE_ORIG_MESSAGE is enabled.
All the attachments in the incident are automatically selected and can be unchecked by the agent proposing the incident by going to the Files tab on the Propose Incident for Answer window.
For additional informaton on proposing incident, refer to Answer ID 1034: Information copied when an incident is proposed as an answer.