Why does some standard text not appear when previewed?
Oracle Service Cloud, Standard Text Messages
Oracle Service Cloud, February 2015 and later
In previous versions released before November 2014 the Standard Text defaulted to the text value. In versions after February 2015, if an HTML version of the standard text is available, it displays by default in the Preview section of the window. If no value is configured in the HTML of the standard text it turns to the Text value.
For additional information, refer to the 'Insert standard text' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.
Note: If both plain text and HTML versions of a standard text entry are available, the HTML version displays by default in the Preview section on the Standard Text window.
In Standard Text Preview window, if you can't see the Text value in one of the standard text, please check the HTML value whether it contains any blank spaces. In order to fix the blank spaces issue on standard texts there are two options:
1. Copy the content from the text box to the HTML box of the standard text.
2. Delete the blank space from the HTML box by clicking in it and hitting backspace until the cursor is in position 1.