Collapse
Submit a Service Request
Contact Information for Technical Support
My Service Notifications
Server cache on Customer Portal
Answer ID 7736 |
Last Review Date 09/23/2018
Does Oracle B2C Service use server cache on Customer Portal?
Environment:
All versions
Resolution:
Oracle B2C Service is not using server cache on Customer Portal as standard functionality
Cause:
The reason why server caching is not the choice for how the customer portal was designed is that the management of multiple documents such as FAQ page, answers, etc, is done via a single file (for example view.php) and caching would prevent real-time updates to various components of the Customer Portal. This means that, when cached, if an answer is updated, for instance, the information displayed is not refreshed immediately, and to display the most up-to-date information to the customers is a priority in everyone's eyes.