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Oracle Service Cloud Configuration Assistant on Oracle Cloud Portal
Answer ID 7537   |   Last Review Date 03/09/2020

What is Oracle Cloud Portal? 

Environment:

Oracle Cloud Portal / My Services / Configuration Assistant

Resolution:

Oracle Cloud Portal (cloud.oracle.com) houses self-service tools that Oracle Service Cloud (Oracle RightNow) customers can use to manage their sites/instances. Within the Oracle Cloud Portal, you can find the My Services area and the Configuration Assistant self-service tools.

Please reference the document below for detailed instructions on the tasks that can be completed in the Configuration Assistant self-service tool.

Oracle Service Cloud Configuration Assistant Documentation  HTML | PDF

Answer 10373: How to Access Configuration Assistant

Additional Information:

An organization must be granted access to Oracle Cloud Portal. Once access has been granted, a Welcome Email will be sent. Please note, Oracle Service Cloud Technical Support agents have no insight into the access granting processes.

If you have further questions about the Oracle Cloud Portal, Oracle Service Cloud Configuration Assistant, or any other aspect of your implementation, please reach out to your Technical Account Manager (TAM) or contact your Sales Account Manager.

To access the Oracle Cloud Portal, click here.

Additional information on using the Oracle Cloud Portal is available here.


To submit feedback regarding the documentation provided, use the following links with the book title "Using Service Cloud Configuration Assistant":