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Support provided for older versions of Oracle Service Cloud
Answer ID 749   |   Last Review Date 03/18/2019

How long will Oracle Service Cloud provide support for older releases?

Environment:

End of Life (EOL) Policy Documentation for Oracle Service Cloud (OSvC)  

Resolution:

Oracle will provide support for Oracle Service Cloud (OSvC) releases for the last five (5) releases, with the exception of customers who provisioned Oracle Service Cloud before June 1, 2017.  For those customers, Oracle will support eight (8) releases.  

  • Customers who purchased OSvC June 1, 2017 and after, the support period is 5 releases/15 months.
  • Customers who first purchased OSvC before June 1 2017, the support period is 8 releases/24 months.

With each subsequent release, the oldest GA (general availability) release will be considered at its End of Life (EOL).  For comprehensive information regarding support and EOL dates, refer to Oracle's Software Release Hosting and Support Lifecycle Policy

The EOL date for a site can be seen in Configuration Assistant under Manage My Update - Update Information.

For additional information regarding EOL Policy and what this means to you, visit the Support Experience Blog:  Maintaining a Healthy Site Series: End of Life.


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