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Pool ID in the RequestChat request
Answer ID 7170   |   Last Review Date 10/31/2018

Can I hard code a pool ID in the RequestChat call when using the Chat Consumer Interface API?


Chat APIs


No. This will inevitably lead to an outage. Always use the pool ID and associated information returned by GetCharUrl request. The pool ID routinely changes according to infrastructure changes and service upgrades within the Oracle Cloud. Though less frequent, the URL itself may also change. NOTE: Logic should also be implemented to properly handle the RNChatConfigurationChangedMessage should the pool ID or URL change while a chat is in process.