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Response link variable is not rendering since the upgrade
Answer ID 7097 |
Last Review Date 10/31/2018
Since the upgrade, we have noticed that the response link variable ($response_link) is not rendering as a clickable link in incident responses.
Environment:
August and November 2014
Resolution:
The response link variable uses the following Message Base as clickable text for the update link: HTML_YOU_MAY_UPD_INCIDENT_MSG
The default value of this Message Base is: "You may update your incident here." Ensure that this Message Base is populated and contains no paragraph (<p>) tags. The use of the <p> tag will strip out this text. The result is that there is no clickable text for the link.
