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Network Appliance Allow for Engagement Engine
Answer ID 7015   |   Last Review Date 12/18/2018

Is there any allowing needed in my network appliances to use Engagement Engine?

Environment:  

February 2013 and newer using an Integration with Engagement Engine

Resolution: 

Yes.

The customer network administration team must ensure that all communication between the Oracle RightNow client application and the Oracle RightNow hosted server is allowed, in an unrestricted manner, through all levels of the customer network. All network appliances must be configured to allow all traffic between the client workstations and the following domains to occur in an unrestricted manner:

*.custhelp.com
*.rightnowtech.com
*.rightnow.com
*.livelook.com and *.livelook.net (for Cobrowse functionality)
*.birst.com (for Enterprise Analytics functionality)
*.hivelive.com (for Oracle RightNow Social functionality)
*.rnengage.com
*.cx.usd.oraclecloud.com (for Oracle DoD Cloud)

For Engagement Engine:

*.estara.com (old domain still in use for now)

*.channels.ocs.oraclecloud.com (new domain going forward)

Specific (new) domains for EE include:
rules.ee.channels.ocs.oraclecloud.com
admin.ee.channels.ocs.oraclecloud.com
pagepeek.channels.ocs.oraclecloud.com
ee.channels.ocs.oraclecloud.com

Applicable network appliances include the following (but are not limited to):

Gateways
Routers
Hubs
Bridges
Switches
Proxy Servers
Firewalls
Load Balancers


Firewalls must be configured to allow traffic on HTTP port 80 and HTTPS port 443 for the domains listed above.

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