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Chat Engagement Status Widget some status settings are hidden by default.
Answer ID 6765   |   Last Review Date 12/19/2018

Why don't I see my chosen message when I have set the AGENTS_AVAILABLE_CHAT_PLEASE_TRY_MSG  configuration setting when using a conditional chat widget?

Environment

Chat, Customer Portal
August 2013 and newer releases

Resolution:

The ChatEngagementStatus widget has the following status items defaulted to rn_Hidden

                   Cancelled by User

                   Self Service  (customer found an answer)

                   No Agents Available

                   Queue Timeout

                   Removed from Queue

If you want to display these status items, use this widget as a starting point and build a custom widget.
Please consult your documentation for instructions.  Technical Documentation and Sample Code

 

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