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Changes to Oracle Service Cloud Workstation Specifications for Windows 8.1
Answer ID 6762   |   Last Review Date 12/12/2018

Changes to Oracle Service Cloud workstation specifications for Windows 8.1

Environment:

Oracle Service Cloud on Windows 8.1

Issue:

Graphics card and graphic driver requirements.

Resolution:

With the release of Windows 8.1, Microsoft introduced the WDDM v1.3 display drivers. For systems running Windows 8.1 with WDDM v1.3 display drivers or drivers catalog, a dedicated video card will not be required for the Oracle Service Cloud.

When upgrading systems to Windows 8.1, please ensure the graphic device drivers are compatible with Windows 8.1 and include the WDDM v1.3 display drivers before upgrading to Windows 8.1. Please contact the graphic card manufacturer for assistance on obtaining the WDDM v1.3 display drivers for the graphics card.


If needed, install a new graphics card that includes WDDM v1.3 display drivers.


Windows 8.1 systems with WDDM v1.2 or earlier display drivers may experience video rendering issues and or performance issues in the Oracle Service Cloud. Systems running Windows 8.1 with WDDM v1.2 or earlier display drivers will be considered unsupported systems.

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