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Attachments to Oracle Service Cloud must be encoded with MIME
Answer ID 6595   |   Last Review Date 12/12/2018

Are other encoding types for email attachments such as uuencode supported by Oracle Service Cloud application?

Environment:

Email, techmail, all versions.

Resolution:

At this time only MIME base64 encoded attachments are supported by Oracle Service Cloud.  Uuencode, binhex, and other non standard types are not supported. 

If your customer sends emails with nonstandard attachment types you will have to work with them to convert to MIME.

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