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'Evaluating' state in the 'chats.state' table
Answer ID 6449   |   Last Review Date 12/12/2018

What is the definition of the 'Evaluating' state in the 'chats.state' table?

Environment

Chat, All Versions

Resolution: 

The 'Evaluating' state in the 'chats.state' table occurs when a chat session is being evaluated by rules, and information has been sent to the rules engine. This is what is considered a transient code and cannot be used for reporting. It will be a timing condition that happens every once in a while when a chat is launched right before we record information in the database. We write data every 30 seconds so if it showed up in a report it should go away 30 seconds later.

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