Why isn't the customer's name populating when filled in on the Ask a Question form?

Environment:

Incidents, Contacts, Custom fields

Issue:

When a customer fills in his name on the Ask a Question (AAQ) form, it is not showing up inside the actual incident. 

Resolution:

Check to see that the name field on the Ask a Question page is the same field that is being used in the workspace.

Custom fields can be created with the same name as standard fields. For example, you can create custom fields called "First Name" and "Last Name". These custom fields when placed on an end-user page or in a workspace would look identical to the standard "First Name" and "Last Name" fields, however, they are actually different fields.