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Linking to a public answer from outside of Oracle Service Cloud
Answer ID 633   |   Last Review Date 12/12/2018

How do I create a link to a public answer from outside of Oracle Service Cloud?

Environment:

Customer Portal, Answers

Resolution:

Creating a link to a specific answer from outside of Oracle Service Cloud involves more than copying the URL into a link. The specific URL you see when accessing an answer in Oracle Service Cloud includes parameters specific to the user and the customer session. These parameters MUST be removed from the URL in order to create a correct link from outside of Oracle Service Cloud.

In the CP pages, the format for linking to a specific answer is:

http://interfacename.custhelp.com/app/answers/detail/a_id/x

where interfacename is the interface where the answer displays and x is the ID value for the answer.

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