How do I create a link to a public answer from outside of Oracle B2C Service?

Environment:

Customer Portal, Answers

Resolution:

Creating a link to a specific answer from outside of Oracle B2C Service involves more than copying the URL into a link. The specific URL you see when accessing an answer in Oracle B2C Service includes parameters specific to the user and the customer session. These parameters MUST be removed from the URL in order to create a correct link from outside of Oracle B2C Service.

In the CP pages, the format for linking to a specific answer is:

http://interfacename.custhelp.com/app/answers/detail/a_id/x

where interfacename is the interface where the answer displays and x is the ID value for the answer.