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Creating shortcuts to launch the Service Cloud application
Answer ID 6323   |   Last Review Date 04/08/2020

How can I create a Windows Desktop or Task Bar shortcut to launch Oracle Service Cloud?

Environment:

All supported versions.

Resolution:

During the ClickOnce installation process the Oracle Service Cloud application will create an application launch file in the agents' Windows Start Menu here:


C:\Users\%UserProfile%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\RightNow

If the agent would like a shortcut to launch the Oracle Service Cloud application from the Windows Desktop or Task Bar, please have them perform the following steps:


Desktop:
1. Select the Windows icon to open the Start Menu.
2. In the app list, select and drag the OSvC icon  to your desktop.

Windows creates a shortcut to the application without removing the app from the Start Menu.

Additional Notes:

The RightNow launch icon in the Windows Start Menu is a ClickOnce application reference file, not a shortcut. This file should never be moved from its original location as determined by the installation process. Doing so will result in unexpected behavior of the ClickOnce installation or update process.


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