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Creating shortcuts to launch the Service Cloud application
Answer ID 6323   |   Last Review Date 04/08/2020

How can I create a Windows Desktop or Task Bar shortcut to launch Oracle B2C Service?


All supported versions.


During the ClickOnce installation process the Oracle B2C Service application will create an application launch file in the agents' Windows Start Menu here:

C:\Users\%UserProfile%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\RightNow

If the agent would like a shortcut to launch the Oracle B2C Service application from the Windows Desktop or Task Bar, please have them perform the following steps:

1. Select the Windows icon to open the Start Menu.
2. In the app list, select and drag the B2C Service icon  to your desktop.

Windows creates a shortcut to the application without removing the app from the Start Menu.

Additional Notes:

The RightNow launch icon in the Windows Start Menu is a ClickOnce application reference file, not a shortcut. This file should never be moved from its original location as determined by the installation process. Doing so will result in unexpected behavior of the ClickOnce installation or update process.