How can I create a Windows Desktop or Task Bar shortcut to launch Oracle Service Cloud?
All supported versions.
During the ClickOnce installation process the Oracle Service Cloud application will create an application launch file in the agents' Windows Start Menu here:
If the agent would like a shortcut to launch the Oracle Service Cloud application from the Windows Desktop or Task Bar, please have them perform the following steps:
1. Select the Windows icon to open the Start Menu.
2. In the app list, select and drag the OSvC icon to your desktop.
Windows creates a shortcut to the application without removing the app from the Start Menu.
The RightNow launch icon in the Windows Start Menu is a ClickOnce application reference file, not a shortcut. This file should never be moved from its original location as determined by the installation process. Doing so will result in unexpected behavior of the ClickOnce installation or update process.