Why are the different components of my workspace displayed individually, rather than within tabs?
Agent's Personal View Options within the application console
Workspace display format
Oracle Service Cloud (OSvC), All versions
A content editor, such as an incident workspace, displays each of its components (i.e. Messages, Contacts, Details, Audit Log etc) at the same time, rather than in tabs which can be selected individually.
When you see that the different elements of your content editor are separated, you are viewing the editor in Expanded Mode. This is a view option which is controlled within your personal settings. To change this setting, take the following steps:
- Click the File option in the top left of your console.
- Chose 'Options' in the bottom right of the menu.
- Click 'View Options'
- Clear the 'Display Content Editors in Expanded Mode' checkbox and clock 'OK'
Example view when option is disabled (default):
For additional information, refer to the 'Changing view options' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.