Am I able to add my own specific font to the list of available fonts for incidents?
All Releases / Workspaces
It is not possible to add another font to the list of available fonts on the workspace editor, as there are no settings or options to set this list or to add new font files.
It might be possible that our Oracle Consulting group can accomplish this with a customization that embeds the font file in the emails to ensure the end user had the font on their system when they opened the email, or to set a specific font as the default font in your emails via a bit of CSS in the Global Message Template. The CSS will override any font used by an agent in the 'Rich Text Incident Thread' editor.