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Staff Account randomly getting locked
Answer ID 6025   |   Last Review Date 12/19/2018

Why does my account keep getting locked?

Environment:

Staff Accounts
Oracle Service Cloud, All versions

Resolution:

When a staff account becomes locked, it is usually due to the staff member attempting to log in with the incorrect password. After a specified number of attempts, the account will be locked by the system. By default, the user has five attempts to log in. After that, the account will be locked.

However, if you have mapped a WebDav connection to a network drive on your workstation to your Customer Portal pages, Windows will attempt to make a WebDav connection to this network drive every time your workstation boots up. If you have recently reset your staff account password without changing it within the network drive's configuration settings, then each time the workstation boots up, it will make failed login attempt.

To resolve this, please make sure that if you do reset your staff account password, you also update the password in your network drive settings. Or consider utilizing a different WebDav client such as Cyberduck (http://cyberduck.ch) which does not automatically attempt to connect to the network drive upon start up.

 

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