What is an explanation in Policy Automation?
Oracle Policy Automation (latest release)
An explanation is a structured list of reasons about how the value of the goal attribute was determined. It can be added to an interview or a form to give the reasons for a particular decision. The value of every input and intermediate attribute relevant to the final outcome is displayed in the explanation.
For more information see:
- Design an explanation
- Add explanations to screens
- Add an explanation to a form
- Definition of "relevant"
Note that while tailored explanations are suitable for customers and agents, auditors may need to see how the rules were used in each case. Detailed audit reports can be enabled for this purpose.