When is the integration between Oracle Service Cloud Agent Console and ATG Commerce Service center (CSC) available and how can I enable it?
Oracle Commerce Service Center, August 2013 and newer
The integration between the Oracle Service Cloud Agent Console and ATG Commerce Service Center is available starting with the August 2013 release. Please contact your Oracle Account Manager to enable this feature for your site.
For additional information on this feature, refer to the 'Oracle Commerce Service Center integration' section in online documentation for the version your site is currently on. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.