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Account Notification Emails Options
Answer ID 5939   |   Last Review Date 12/12/2018

What are the notifications options in the drop down when editing a staff account?

Environment: 

Accounts / Personal Settings / Notifications

Resolution:

When creating/editing a staff account, there are a variety of email options available.  Definitions for these options are as follows:

Click this drop-down menu to select the email notifications the staff member receives when an event occurs, such as an incident being assigned. 

No Notifications
     Select this option to prevent email notifications from being sent to the staff member.

Short Notification Once
     Select this option to send a brief email notification when an event occurs and the staff member is not logged in. Subsequent events do not trigger additional notifications until the staff member logs in and logs out again.

Detailed Notification Once
     Select this option to send a detailed email notification when an event occurs and the staff member is not logged in. Subsequent events do not trigger additional notifications until the staff member logs in and logs out again.

Detailed Notification Always
     Select this option to send a detailed email notification for every event that triggers a notification, not just the first one. When this option is selected, the staff member receives email even when logged in.

For additional information regarding options at the Personal Settings level, please see Answer ID 1835: Staff notifications and email sent to staff

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