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End-user Cobrowse session remains when agent disconnects
Answer ID 5906   |   Last Review Date 02/25/2019

Why does the end-user Cobrowse session not end when the agent disconnects?

Environment:

Integrated Cobrowse

Issue:

When the agent disconnects Cobrowse in their workspace, the end-user's browser showing the session ID does not immediately indicate the session was ended by the agent.

Resolution:

Cobrowse will not show that the session was ended by the agent until after approximately 3 minutes.  When Cobrowse is used by phone, this time allows for the Cobrowse session to be used by multiple agents in the case where the phone call must be transferred to a new agent. 

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