Can I put any message base and/or configuration setting in my message templates?
Oracle Service Cloud, November 2012 and newer releases
On the end user pages I see a tag in the code that contains message bases. I want to put a different message base and/or configuration setting in my message templates.
At this time the Message Templates feature does not allow for the addition of any configuration setting/message base into your notifications. There are however, a fixed set of configuration settings that you may choose to add which can be found in the merge field function. Once in the merge field feature, navigate to the Special Fields folder to see a selection of configuration settings such as the CI_HOURS:
When looking at the source view in the Message Template editor, you may see tags with the following syntax: <rn:merge field_name="config.ci_hours">Configuration Value</rn:merge>, even though it is not possible to substitute any configuration setting label in this tag, simply follow the steps mentioned above and the application will insert the code for the setting you have chosen from the merge field list.
For additional information, refer to the 'Insert Merge Field' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.