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Areas affected by email address sharing
Answer ID 5653 |
Last Review Date 06/11/2020
What impacts does enabling email address sharing have?
Environment:
Email address sharing, householding
Oracle B2C Service
Resolution:
The contact-matching process applies to areas of the product suite that associate contacts by email address, including chats, mailings, surveys, web forms, site feedback, email transactions, and Create an Account and Ask a Question requests on customer portal. Contact-matching logic is used only in cases in which the contact is not explicitly identified by a cookie.
The following tables list areas in Oracle B2C Service that are affected when email address sharing is enabled and where you can find additional information.
Common
- Email Management
- Data Import
- Contact Workspaces
- Outlook Integration
Service
- Customer Portal
- Oracle RightNow Chat Cloud Service (Chat)
Customization APIs
- Managed Framework APIs (Connect for PHP, Connect REST, Connect Web Service for SOAP)
Outreach
- Mailings
-
- When defining an audience for broadcast and transactional mailings, you can allow delivery of messages to multiple contacts who share the same email address. Audience count and web form identification are also affected when email address sharing is enabled. Refer to the following links.
-
- Broadcast mailings—Click here to view the option for the delivery of messages to multiple contacts that are sharing the same email address.
- Transactional mailings—Click here to view the option for delivery of messages to multiple contacts that are sharing the same email address.
- Audience count—Click here to view the description of the Duplicate Email column on the Audience Count Details window.
- Web form identification—Refer to Inserting web forms.
Feedback
- Surveys
-
- When defining an audience for broadcast and transactional surveys, you can allow delivery of messages to multiple contacts who share the same email address. Audience count and web form identification are also affected when email address sharing is enabled. Refer to the following links.
-
- Broadcast surveys—Click here to view the option for the delivery of messages to multiple contacts that are sharing the same email address.
- Transactional surveys—Click here to view the option for the delivery of messages to multiple contacts that are sharing the same email address.
- Audience count—Click here to view the description of the Duplicate Email column on the Audience Count Details window.
- Web form identification—Refer to Inserting web forms.