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Account passwords with special characters
Answer ID 5312   |   Last Review Date 12/18/2018

Can I require special characters in passwords?

Environment:

Logins, Passwords, Contacts, Staff Accounts

Resolution:

Password configuration is an important part of security for your organization and for your Oracle Service Cloud application. No matter which passwords you are configuring, staff accounts or customers, requiring special characters can enhance the security for your site and for those who use it.

Some examples strong password examples are:

  • Me(jo83&2K
  • MaryhaddaL1tlel@m
  • My1st_Pony

 

To configure special character requirements for Staff Accounts:

  1. Click the Configuration button on the navigation pane.
  2. Double-click Password Configuration under Staff Management. The content pane displays the Password Configuration editor.
  3. To assign a Special Character requirement, drag the slider to the minimum number of special characters you want to require in a password. (Note: Best practice recommends defining the 'Special Characters' or 'Numbers and Special Characters', but not both.)
  4. Click the Save and Close button.

 

To configure special character requirements for Customers (Note: This functionality is available to Oracle Service Cloud August 2012 and later releases.)

  1. Log in to Oracle Service Cloud
  2. Add the Contact Password Configuration item to your configuration list for the Configuration button.
  3. Click the Configuration button on the navigation pane.
  4. Double-click Contact Password Configuration in the configuration list. The Contact Password editor opens.
  5. To assign a Special Character requirement, drag the slider to the minimum number of special characters you want to require in a password. (Note: Best practice recommends defining the 'Special Characters' or 'Numbers and Special Characters', but not both.)
  6. Click the Save and Close button.

Note: By default, no passwords are defined for contacts, so you must define the passwords strength requirements you want your customers to meet.

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