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Redirecting Oracle Service Cloud application data to a UNC path or mapped drive
Answer ID 5249   |   Last Review Date 02/20/2019

Is it possible for Oracle Service Cloud AppData to be redirected to a UNC path or mapped drive?

Environment:

This answer applies to all Oracle Service Cloud versions August 2011 and earlier releases.

For versions November 2011 and later, AppData Redirect is not supported. Please see documentation regarding 'Custom Deployment Locations' as an alternate for AppData redirect.

Resolution: 

Since the deployment of the Oracle Service Cloud console is Windows profile-based, by default the application data is placed here:

 %UserProfile%\AppData\RightNow_Technologies

Due to a Microsoft-identified conflict between SQL CE5 and AppData redirection, redirecting the AppData of a user's Windows profile to a alternate location is not supported. This is beyond the control of Oracle Service Cloud.

Currently, the only solution is to defer from redirecting AppData and use the local profile instead.


This can be tested by disabling the redirect of AppData for the agent's Windows user account, then reinstalling the Oracle Service Cloud application again.