How do I get "Customer Entry-Email" on a report?

Environment:

Analytics, Channel ID

Resolution:

In the database, the Channel ID is stored as a seperate field than the Thread type.

In order to report on the Thread Type and Channel Type ID, for example, "Customer Entry - Email", you will need two filters (columns?).

1. One for the thread.entry_type. Some examples of entry types are "Customer Proxy",  "Chat", "Staff Account", etc....
2. The other for channel.chan_type_id. Some examples of channel type ID are Email, Phone, Fax, etc...

Notes:

If you require additional assistance creating a custom reports, please request an Oracle Consulting engagement via your Sales Account Manager.

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