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Safe Mode Login message, "The application did not exit properly..."
Answer ID 5191   |   Last Review Date 06/17/2019

Is it possible to disable or change the Safe Mode Login message?

Environment:

Agent Login to your Oracle Service Cloud application
All Supported Versions

Issue:

When a console user is either kicked out of the application, or logs out improperly, they are presented with the following 'Safe Mode Login' message when they login the next time:

Safe Mode Login

The application did not exit properly the last time it was started.  Would you like to temporarily disable extensions that may have caused the application to be have improperly?

Resolution:

Beginning in 19B, SAFE_MODE_DIALOG_ENABLED was introduced. This setting specifies whether the safe mode dialog will appear at login if the application did not close properly in a previous session. The default value is 0 (No) for new sites and 1 (Yes) for sites upgraded from earlier versions. In prior versions, the Safe Mode Login message cannot be disabled.

Alternatively, the message text can be customized by changing the value of the APP_EXIT_T_STARTED_TEMPORARILY_MSG message base.

Path to setting(s): Select Configuration from the navigation area > Site Configuration > select Configuration or Message Bases > and search by Key.

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