What is the Chat Maintenance schedule?
Environment:
Oracle Service Chat, Chat Maintenance
Oracle Service Cloud
Resolution:
The Oracle Service Chat is a single-version service that is updated without user impact.
Product Development will regularly (monthly or quarterly) update the Oracle Service Chat. The purpose of these updates are to improve the capabilities of the Oracle Service Chat and/or to re-mediate known defects. The update process is designed to cause no impact to your service. However, because maintenance is being conducted we want you to understand when it will occur.
Please see below for planned future updates. Please click the 'Notify Me' button on the right side of this page to be notified when updates to this answer are made.
| 20A | Chat Merge | February 21, 2020 |
| Chat Migration non-production sites | February 28, 2020 | |
| Chat Migration production sites | May 8, 2020 | |
| 20B | Chat Merge | May 15, 2020 |
| Chat Migration non-production sites | May 22, 2020 | |
| Chat Migration production sites | June 19, 2020 | |
| 20C | Chat Merge | August 21, 2020 |
| Chat Migration non-production sites | August 28, 2020 | |
| Chat Migration production sites | September 18, 2020 | |
| 20D | Chat Merge | November 20, 2020 |
| Chat Migration non-production sites | December 4, 2020 | |
| Chat Migration production sites | January 15, 2021 | |
For important service notifications relating to system updates see Support Notifications.
