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Chat Maintenance
Answer ID 5127   |   Last Review Date 01/13/2023

What is the Chat Maintenance schedule?

Environment:

B2C Service Chat, Chat Maintenance
Oracle B2C Service

Resolution:

The B2C Service Chat is a single-version service that is updated without user impact.

Product Development will regularly (monthly or quarterly) update the B2C Service Chat.  The purpose of these updates are to improve the capabilities of the B2C Service Chat and/or to re-mediate known defects. The update process is designed to cause no impact to your service. However, because maintenance is being conducted we want you to understand when it will occur.

Please see below for planned future updates.  Please click the 'Notify Me' button on the right side of this page to be notified when updates to this answer are made.

23A Chat Merge February 17, 2023
  Chat Migration non-production sites February 24, 2023
  Chat Migration production sites March 17, 2023
     
23B Chat Merge May 19, 2023
  Chat Migration non-production sites May 26, 2023
  Chat Migration production sites June 16, 2023
     
23C Chat Merge August 18, 2023
  Chat Migration non-production sites August 25, 2023
  Chat Migration production sites September 15, 2023
     
23D Chat Merge November 17, 2023
  Chat Migration non-production sites December 8, 2023
  Chat Migration production sites January 5, 2024


For important service notifications relating to system updates see Support Notifications.

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