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Chat Maintenance
Answer ID 5127   |   Last Review Date 08/05/2021

What is the Chat Maintenance schedule?


Oracle Service Chat, Chat Maintenance
Oracle B2C Service


The Oracle Service Chat is a single-version service that is updated without user impact.

Product Development will regularly (monthly or quarterly) update the Oracle Service Chat.  The purpose of these updates are to improve the capabilities of the Oracle Service Chat and/or to re-mediate known defects. The update process is designed to cause no impact to your service. However, because maintenance is being conducted we want you to understand when it will occur.

Please see below for planned future updates.  Please click the 'Notify Me' button on the right side of this page to be notified when updates to this answer are made.

21C Chat Merge August 20, 2021
  Chat Migration non-production sites August 27, 2021
  Chat Migration production sites September 17, 2021
21D Chat Merge November 19, 2021
  Chat Migration non-production sites December 10, 2021
  Chat Migration production sites January 7, 2022

For important service notifications relating to system updates see Support Notifications.

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