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Chat Maintenance
Answer ID 5127   |   Last Review Date 09/01/2020

What is the Chat Maintenance schedule?

Environment:

Oracle Service Chat, Chat Maintenance
Oracle B2C Service

Resolution:

The Oracle Service Chat is a single-version service that is updated without user impact.

Product Development will regularly (monthly or quarterly) update the Oracle Service Chat.  The purpose of these updates are to improve the capabilities of the Oracle Service Chat and/or to re-mediate known defects. The update process is designed to cause no impact to your service. However, because maintenance is being conducted we want you to understand when it will occur.

Please see below for planned future updates.  Please click the 'Notify Me' button on the right side of this page to be notified when updates to this answer are made.

20A Chat Merge  February 21, 2020

Chat Migration non-production sites  February 28, 2020

Chat Migration production sites  May 8, 2020



20B Chat Merge  May 15, 2020

Chat Migration non-production sites  May 22, 2020

Chat Migration production sites  June 19, 2020



20C Chat Merge  August 28, 2020

Chat Migration non-production sites  September 4, 2020

Chat Migration production sites  September 18, 2020



20D Chat Merge  November 20, 2020

Chat Migration non-production sites  December 4, 2020

Chat Migration production sites  January 15, 2021




For important service notifications relating to system updates see Support Notifications.

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