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Service Level Agreements (SLAs) did not apply
Answer ID 4783   |   Last Review Date 11/14/2018

Why did certain Service Level Agreements not apply to some organizations?

Environment:

All Supported Versions, SLAs

Cause: 

Service Level Agreement (SLA) instances will expire on the Expiration date and be removed from the record if the SLA has a value in the "Term (Duration)" field.

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For additional information, refer to the 'Add a grace period SLA' section in the Online Help User Guide documentation. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.