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Popular Answers About SmartAssistant
Answer ID 4699 |
Last Review Date 01/27/2019
These are popular answers about SmartAssistant:
Getting Started:
- Description of SmartAssistant
- Automatically suggesting solutions for Ask a Question requests
- Scenarios for appending SmartAssistant results
- SmartAssistant Display Conditions
Configuration Options:
- Restrict SmartAssistant Suggested Solutions to be the same product/category as the request
- Using SmartAssistant to suggest "internal answers" when answering incidents
Analytics:
- SmartAssistant use of the Contact Visible Answers Report
- Questions avoided Report and SmartAssistant
Additonal Information: