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Scheduled reports and accounts that are "Disabled from Assignment/Reports"
Answer ID 4660   |   Last Review Date 12/18/2018

Can a scheduled report be sent to an account that is "Disabled from Assignment/Reports"?

Environment: 

Analytics / Staff Accounts
Oracle Service Cloud

Resolution: 

The "as designed" behavior of accounts that are "Disabled from Assignment/Reports" is:

  • The account will not show up in report filters
  • The account cannot be assigned incidents or other objects
  • The account cannot be sent scheduled reports

NOTE:  If it is necessary for an account to receive scheduled reports, ensure that the account is "Disabled from Assignment" as opposed to "Disabled from Assignment/Reports".

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