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"Upload Failed" error moving file to production
Answer ID 4636   |   Last Review Date 12/19/2018

Why do I get an error when moving a file to the production folders using a WebDAV client?

Environment:

Uploading files with a WebDAV client to the Customer Portal directories.

Resolution:

You must upload files to the development folders and make the changes live by deploying Customer Portal.  For more information on the deploy process refer to Answer ID 2849: Deploying Customer Portal pages. Note that you can only upload and edit files in the following directories.

Customer Portal v2: /euf/assets/ and /euf/development/.

Customer Portal v3: /cp/customer/assets and /cp/customer/development

Cause:

You cannot upload files directly to the production folders in Customer Portal.  The files in the production folders are automatically compiled from the files in the development folders.  For a reference on the folders used in Customer Portal refer to Answer ID 4637: Folders in Customer Portal.

 

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